Welcome to Valnorexus (hereinafter referred to as “we”). This Service Policy explains the terms of use for our website services, orders, and related support.
1. Service Scope
This policy applies to all activities related to browsing the website, placing orders, making payments, and receiving support services.
2. Account and Usage Rules
Users are responsible for providing accurate and complete information.Any issues caused by incorrect or incomplete information are the responsibility of the user.
3. Product Information
Product details, availability, and pricing may be updated at any time.Final order confirmation shall prevail.
4. Orders and Payment
Orders are processed only after successful payment.We accept Visa, MasterCard, and other major payment methods.
5. Shipping Service
Shipping details can be found here: Shipping Policy
Order processing time is 1–3 business days.
6. Order Cancellation
Cancellation details can be found here: Order Cancellation Policy
Orders may be cancelled before processing begins, typically within 48 hours.
7. Return & Exchange
Return and exchange details can be found here: Return and Exchange Policy
Requests are generally reviewed within 1–3 business days.
8. Refund Information
Refunds will be issued to the original payment method (Visa, MasterCard).
Processing time is expected to be 1–3 business days, depending on the payment provider.
9. Disputes and Applicable Principles
This service operates in accordance with applicable English-related standards and GDPR data protection principles.
We reserve the right to update this policy when necessary.
10. Privacy and Data Protection
We only use personal data to the extent necessary to provide services and maintain system functionality, with reasonable protection measures in place.
11. Intellectual Property
All website content is protected and may not be copied, reproduced, or used without authorization.
12. Limitation of Liability
We are not liable for indirect losses caused by delays, interruptions, or system issues beyond our control, within the permitted legal scope.
13. Policy Updates
This policy may be updated from time to time. The updated version becomes effective upon publication.
14. Contact Us
Address: N4691 Oak Rd, Princeton, WI 54968, United States
Telephone: +1 (262) 894-2470
Email address: customer@valnorexus.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)