Thank you for choosing Valnorexus (hereinafter referred to as “we”). We are committed to providing clear and efficient return and exchange services to ensure a smooth and satisfactory shopping experience.
1. Eligibility Period
You may request a return or exchange within 14 days from the date of delivery.
2. Eligible Conditions
You may request a return or exchange under any of the following conditions:
- The product has visible damage or shipping defects
- The product has quality issues or abnormal performance during use
- The product has odor issues, obvious color differences, or other conditions affecting usability
- The received product does not match the order information
- Unused products in good condition and resalable condition may be returned or exchanged without reason
3. Return & Exchange Process
Please contact us via email customer@valnorexus.com or phone +1 (262) 894-2470, providing your order number, payment proof, issue description, and any supporting photos or videos.
We will review your request as soon as possible. Once approved, we will send return instructions and the return address via your contact details.
Please return the product to the designated address:
N4691 Oak Rd, Princeton, WI 54968, United States
Each package includes a return label to assist with the process.
After receiving and inspecting the returned item, we will proceed with a refund or exchange if all conditions are met.
4. Refund & Exchange Information
Refunds will be issued to your original payment method (e.g., Visa, MasterCard, etc.).
Refund processing is expected within 1–3 business days, depending on your payment provider.
For exchanges, replacement items will be shipped within 1–3 business days after inspection approval.
5. Fee Policy
- If the return or exchange is due to product defects, damage, color issues, or incorrect items, the related costs will be covered by us
- If the return or exchange is due to personal reasons, the associated costs will be borne by the customer
6. Important Notes
Please ensure that returned items are securely packaged and include all original accessories.
Returns sent without prior confirmation or damaged due to improper packaging may affect the processing outcome.
7. Contact Us
Address: N4691 Oak Rd, Princeton, WI 54968, United States
Telephone: +1 (262) 894-2470
Email: customer@valnorexus.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)