Welcome to Valnorexus (hereinafter referred to as “we”). This Refund Policy explains how refund requests are handled and processed.
1. Scope of Refunds
Refunds apply to eligible orders, including cancelled orders approved before shipment or returned items that pass inspection.
2. Refund Process
Once your refund request is approved, we will initiate the refund to your original payment method.
The process is automatic after confirmation and does not require additional action.
3. Refund Method
Refunds will be issued to the original payment account used for purchase (such as Visa, MasterCard, or other supported bank cards).
4. Processing Time
Refunds are typically processed within 1–3 business days.Actual arrival time may vary depending on the payment provider or banking system.
5. Special Cases
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Orders cancelled before shipment will proceed directly to refund processing
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Returned items must pass inspection before refund approval
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Delays may occur due to banking system processing times
6. Important Notes
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Please ensure all payment details are accurate
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Processing times are subject to payment provider policies
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You will be notified once the refund has been completed
7. Contact Us
Address: N4691 Oak Rd, Princeton, WI 54968, United States
Telephone: +1 (262) 894-2470
Email address: customer@valnorexus.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)