Welcome to Valnorexus (hereinafter referred to as “we”). Below are answers to common questions about shopping and services.
1. How do I place an order?
Select your product, add it to the cart, fill in your shipping details, and complete the payment to place your order.
2. What payment methods are accepted?
We accept major credit cards including Visa and MasterCard. All payments are processed through secure channels.
3. How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
4. How can I track my order?
After placing an order, you will receive confirmation details. You can track your order status using the order tracking page with your order information.
5. Can I cancel my order?
Orders may be cancelled before processing begins, usually within 48 hours of placement.
6. Do you offer returns or exchanges?
Eligible orders may be returned or exchanged after approval following review of the request.
7. How long does a refund take?
Refunds are typically processed within 1–3 business days, depending on your payment provider.
8. How should I care for furniture?
We recommend regular cleaning, avoiding moisture and direct sunlight, and periodically checking structural stability to extend product lifespan.
9. Contact Us
Address: N4691 Oak Rd, Princeton, WI 54968, United States
Telephone: +1 (262) 894-2470
Email address: customer@valnorexus.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)