Welcome to Valnorexus (hereinafter referred to as “we”). This policy explains the rules and procedures for cancelling orders placed on our website.
1. Cancellation Timeframe
Customers may request order cancellation within 48 hours after placing an order.
After 48 hours, the order may already be in processing, and cancellation may no longer be guaranteed.
2. Cancellation Eligibility
Orders may be eligible for cancellation if:
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The order has not entered processing or shipping stage
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The cancellation request is submitted within the allowed timeframe
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Accurate order information is provided for verification
3. How to Request Cancellation
To request a cancellation, customers should:
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Provide the order number and relevant purchase details
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Submit a cancellation request through customer support
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Wait for confirmation of the request outcome
4. Processing Time
Cancellation requests are typically reviewed and processed within 48 hours.
The result will be communicated through the contact details provided.
5. Refund Information
If the cancellation is approved and the order has not been shipped, a refund will be issued to the original payment method.
Refund processing time depends on the payment provider.
6. Important Notes
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Orders already in processing or shipped may not be eligible for cancellation
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Shipped orders must follow the return policy instead
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Please ensure all submitted information is accurate to avoid delays
7. Contact Us
Address: N4691 Oak Rd, Princeton, WI 54968, United States
Telephone: +1 (262) 894-2470
Email address: customer@valnorexus.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)